ÉTAPE 1 — Introduction
<div style="font-family:Arial,Helvetica,sans-serif;color:#1C2733;line-height:1.5;font-size:15px;max-width:100%;box-sizing:border-box;"><div style="background:#1B1F3B;color:#fff;border-radius:10px;padding:32px 26px;"><div style="color:#1FAF55;font-size:12px;font-weight:bold;letter-spacing:2px;margin-bottom:12px;">DIGITAL4B — SUPPORT TECHNIQUE</div><div style="font-size:28px;font-weight:bold;line-height:1.25;margin-bottom:8px;">Guide d'utilisation de l'assistant IA Support</div><div style="font-size:15px;color:#C7CCDC;font-style:italic;margin-bottom:22px;">Pas à pas, sur WhatsApp et sur Teams</div><div style="display:flex;flex-wrap:wrap;gap:6px 20px;background:#232A55;border-radius:6px;padding:12px 16px;margin-bottom:8px;max-width:420px;"><b style="color:#1FAF55;min-width:90px;">WhatsApp</b><span>01 59 13 51 75</span></div><div style="display:flex;flex-wrap:wrap;gap:6px 20px;background:#232A55;border-radius:6px;padding:12px 16px;margin-bottom:8px;max-width:420px;"><b style="color:#1FAF55;min-width:90px;">Teams</b><span>D4B IT Support AI</span></div></div></div>
