ÉTAPE 1 — Introduction
<div style="font-family:Arial,Helvetica,sans-serif;color:#1C2733;line-height:1.45;font-size:15px;max-width:100%;box-sizing:border-box;"><div style="background:#16304E;color:#fff;border-radius:10px;padding:32px 26px;"><div style="color:#CADCFC;font-size:12px;font-weight:bold;letter-spacing:2px;margin-bottom:12px;">SUPPORT TECHNIQUE D4B</div><div style="font-size:28px;font-weight:bold;line-height:1.25;margin-bottom:12px;">Réaffectation d'un terminal<br>Knox Manage</div><div style="font-size:15px;color:#E4E9EE;margin-bottom:26px;">Cas IMEI 351020682630937 · Bascule 0435_RA → 0642_COMPTOIR3</div><div style="font-size:12px;color:#8A93A0;">Lionel Rita, Responsable Support Technique · Digital4b — 24 septembre 2026</div></div></div>
